Know what is the In thing now

Struggling with Communication? Master these 8 Skills

8 skills of great communicators

Effective communication is a crucial skill often overestimated by individuals, particularly when interacting with those they know well. A study by the University of Chicago Booth School of Business revealed that people who knew each other well understood each other no better than strangers, highlighting a phenomenon known as closeness-communication bias. Overestimating communication abilities is common, and this bias is more pronounced in familiar relationships.

To overcome communication biases and enhance communication skills, leaders can adopt the following eight strategies:

  1. Speak to groups as individuals: When addressing groups, create a sense of intimacy by delivering messages as if speaking directly to each individual. This personal touch fosters emotional connections and is a hallmark of great leadership communication.
  2. Talk so people will listen: Tailor your message to your audience, adjusting it dynamically based on what they are ready to hear and how they are ready to hear it. Engaging in meaningful dialogues that encourage questions is more effective than delivering monologues.
  3. Listen so people will talk: Avoid the one-way street approach to communication. Give people ample opportunities to express themselves, paying attention not just to words but also to tone, speed, and volume. Actively listen and create space for meaningful dialogue.
  4. Connect emotionally: Forge emotional connections by being transparent, human, and expressing what drives you. Maya Angelou’s words, “People will never forget how you made them feel,” underscore the importance of emotional connection in communication.
  5. Read body language: Acknowledge that authority can inhibit openness and understand unspoken messages through body language. Pay attention to both verbal and nonverbal cues, recognizing that body language provides valuable information.
  6. Prepare your intent: Rather than preparing a speech, focus on understanding the conversation’s intended impact and how to achieve it. Intent preparation enhances the persuasiveness and precision of communication.
  7. Skip the jargon: Overuse of business jargon can alienate audiences. Connect with people by using jargon sparingly and ensuring your communication remains relatable and sincere.
  8. Practice active listening: Active listening is a fundamental aspect of good communication. Prioritize listening over speaking, refrain from interrupting, ask questions, and avoid taking notes during conversations.

Incorporating these strategies gradually, focusing on one to three at a time, allows individuals to make steady progress in improving their communication skills. Communication is a dynamic element of leadership, intertwined in daily activities, providing ample opportunities for enhancement. By implementing these strategies, individuals can overcome biases, foster understanding, and become more effective communicators in various contexts.

You might also be interested in

Get the word out!